Unbelievable - Nothing seems to be working at Discovery Insure - System / Lines

I had not received my Cash back for travelling less than 500km since Feb 2021. I spoke to Nomdundo Nkambule on 06.08.2021 and put in my complaint. I asked for a Ref no. but was told that there was no need for one and that it would be sorted. I had no response and I called in on 23.08.2021 and spoke to Thomas Ndlovu who said that there was no enquiry lodged and that was the reason I did not get a Ref no. was that the enquiry was not lodged. I then received a Ref No. QC335824. I called and spoke to 3 consultants last week and they said that the system was not working and that they would call me back as soon as it was up and running. Until today, no one called me back. So i called in AGAIN and gues who answered - Nomfundo Nkambule. I asked her why she did not sort my case and she said that the system was down. WoW. Discovery - Leading company - Systems always down. Then she tells me she is going to escalate the matter. I asked for a Manager and was put through to Anna - Could not hear a thing - It sounded worse than a cellphone line from 1980. She called me back and the line was just as bad - could not hear a word she was saying. Just bits and bobs. Unbelievable. My query is still unresolved.