CM
Cate M
1 reviews | Active since Oct 2021
29 Oct 2025, 18:03
Unauthorised amount taken by Discovery
Discovery Insurance double debited my account. Took money from my account unauthorised after confirming with them that only October premium to be collected. Now when I request my refund I am asked to send bank statements.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
29 Oct 2025, 18:50Hi Cate
Thank you for bringing this to our attention. We’re very sorry for the inconvenience caused by the duplicate debit, especially after your premium arrangement had already been confirmed.
The request for bank statements is simply to verify the duplicate deduction so that we can process your refund accurately and without delay. Please send the statements through to our team, if you have not sent the document as yet.
Once again, we apologize for the frustration caused and appreciate your patience while we resolve this matter.
Regards
Discovery Insure
Thank you for bringing this to our attention. We’re very sorry for the inconvenience caused by the duplicate debit, especially after your premium arrangement had already been confirmed.
The request for bank statements is simply to verify the duplicate deduction so that we can process your refund accurately and without delay. Please send the statements through to our team, if you have not sent the document as yet.
Once again, we apologize for the frustration caused and appreciate your patience while we resolve this matter.
Regards
Discovery Insure
Discovery Insure's reply29 Oct 2025, 18:50
Official
Hi Cate
Thank you for bringing this to our attention. We’re very sorry for the inconvenience caused by the duplicate debit, especially after your premium arrangement had already been confirmed.
The request for bank statements is simply to verify the duplicate deduction so that we can process your refund accurately and without delay. Please send the statements through to our team, if you have not sent the document as yet.
Once again, we apologize for the frustration caused and appreciate your patience while we resolve this matter.
Regards
Discovery Insure
Thank you for bringing this to our attention. We’re very sorry for the inconvenience caused by the duplicate debit, especially after your premium arrangement had already been confirmed.
The request for bank statements is simply to verify the duplicate deduction so that we can process your refund accurately and without delay. Please send the statements through to our team, if you have not sent the document as yet.
Once again, we apologize for the frustration caused and appreciate your patience while we resolve this matter.
Regards
Discovery Insure
CM
Cate M's updateReviewer Update
29 Oct 2025, 20:10I am not sending banking statements. Discovery took my money and it's clearly shoes on your records. What must it be me proving the double debit. Who is wronged here???? You have records of this on your system. Refund my money
CM
Cate M's update29 Oct 2025, 20:10
Reviewer Update
I am not sending banking statements. Discovery took my money and it's clearly shoes on your records. What must it be me proving the double debit. Who is wronged here???? You have records of this on your system. Refund my money