Unacceptbale Service

Now I had enough of the low performance of Service.

1. Curtsey Car: a. My wife gave her detail and informed them that she needs to be contacted when she needs to bring in the car. b. My wife was informed that the curtsey car can be dropped off later as she was not informed that the car was ready as they contacted me, which would not have been possible, as I am out of the country and my voice note states to SMS or email me. Which never happened c. My wife requested the voice recordings twice a day for 7workings days and till now we are waiting d. Now we are 750 out of pocket which was not our fault e. I want those recordings and if you cant supply them, I want to have the extra charge refunded f. I want to know why this poor service / negligence from your side is happening, no response to a request after such a long time and failing to respond after saying you will 2. Hail damage a. I informed you that the dent was old damage and that I don’t expect to be repaired as it was and is old damage. b. I informed you that the damage on my front light was from hail, yet it isn’t replaced. c. I informed you that the damage on my back light is from hail damage, even if I had two different light modules at the back, as I replaced one that was damaged in the past. d. You argued about my windscreen that was old, but then you replaced it eventually e. Hail flattened Cradlestone Mall and now you want to argue that hail didn’t damage my car 3. Service a. I called in to speak to some one senior on Thursday the 30th November 2017, I was told that I will get a call back before end of day, still waiting…. As I was leaving SA on Saturday and wanted an answer on the repairs as I am the Main Member b. I called on Thursday afternoon 16h35 to find out what the status is, only to be told that they have left and the matter has been escalated, no call to inform me about the matter c. I informed the person that I expect a call by 10h00 the next morning, 1 December 2017, to find out what is happening as I have time constraint, guess what happened no call again d. I called 3x on 1 December to find out what is happening after being on hold 2x over 25min I gave up e. I got a call that afternoon from an assuror who wanted to speak to me regarding the damages, not a person from discovery. Due to the late phone call he could not do anything as it was to late.... f. I had to run through everything once again and lost my cool as this is totally unacceptable g. I informed him that I take care of my car, take it to Tygerwheels and Tire to get a yearly check done. They didn’t note that anything was damaged except, as I mentioned in my emails, the dent at the back h. The dent was fixed but just putty and no paint over it, looks like donkey ass job, the dent was better than the putty job. i. They informed me that they will be in contact with my wife on Monday, guess what ****** nothing! 4. Resolve a. All I want is the extra charge of 750 to be paid back b. The 2 lights, back and front to be replaced c. And the have attempt putty job to be done properly d. Not even talking about the amount I spent calling international and all the calls that were made 5. Panel beater a. To top it all off the water pipe for the windscreen nozzles was disconnected and lying on my car battery, yes of course they did not work on it. The pipe was out of the clamps holding it in place on the car battery. Wife got stuck twice

Hope I have better luck here to get response