Unacceptably slow and terrible customer service

I have had lightning damage on the 21st of Feb. Discovery insure only sent a technician 13 days later. They took 4 items with them for assessment: the DVR, Power Supply, Router and 24"HD Computer Monitor, and made notes of the Hybrid Inverter and Security Cameras that are faulty. By this time I had already purchased a new DVR, PS, Camera and Router, to ensure my security is restored a.s.a.p. 35 days after the incident, despite numerous calls and email follow-ups from myself, a resolution finally came via email, stating that the DVR and Inverter are approved for repair. It does not have any resolution for the other 4 items, 3 of which the assessor took with him. As stated, I have already had to purchase a new DVR by this time, so a repaired unit is not going to be of any use. I have rep**** all of this to Discovery twice since the resolution feedback, with no response. I have since received an sms for a repair date of 16 Apr, indicating the intention to still go through with the unacceptable outcome. Still, 41 days after the incident, there is no update on the remaining 4 damaged items in the claim. I am out of pocket due to the unacceptably slow response and poor service from Discovery Insure, and would not recommend them to anyone if this is the level of customer service they intend on delivering. I have now paid for insurance against being out of pocket for incidents like these, and still I am out of pocket, so double costly. I would have been better off not having insurance at all.