Unacceptable Treatment of Clients

I left a R15K cash back from First For Women for the benefits that Discovery Insure offer and their affordable premium.

I had hassles since inception of the policy. Before I got a broker involved, their call centre had issued a quote and whilst I was hospitalised, phoned over 35 times in three days. That is tantamount to harrasment.

Managed to get a broker involved and the policy was placed. The policy was loaded and although the underwriting was incorrect (whether this stems from their office or the broker remains to be determined) and the first premium went off.

I tried to do the pre-inspection of my vehicle on the app and wasn't able to for some technical reason. My broker advised that I go to Tiger Wheel and Tyre and after all that effort, they too could not locate my details.

Discovery Insure corrected the situation however I have received no explanation as to what transpired. My next debit order went off five days after it was supposed to. They have not made any effort to apologise - my details literally disappeared off their system. What if their had been a claim.

Their lack of attention to clients and ability for anyone in their management team to respond is sincerely concerning. I am convinced they have breached a number of TCF principles and this should be addressed at a high level by their Compliance managers (although they'll probably conveniently lose this complaint too).

I was on board to take out four other product offerings they have however Discovery will never hear from me again.