Unacceptable service to give to new customer

I took out insurance with Discovery beginning of November and was told I have 14 days to book appointment to have my tracker fitted. When they come to fit tracker, I would get all my info packs etc. This is now more than a month I am battling to book! Was told booking facility on the website is not working....more than a month already! I will be driving for 16 hours in two days time, on my own and now no system to alert anyone if something happens on the road. PLUS all the returns I could have been earning for driving well. I decided on Discovery insure for the main reason that I am moving from one province to another. Thought my house contents and me driving will be covered and ok. Now I am starting to regret my decision to go with Discovery. Have not received any reply to my email last week as to the situation.