UNACCEPTABLE SERVICE RECEIVED FROM DISCOVERY INSURE

On the 6th November 2023 my vehicle was scratched by X, we are both Discovery clients and I put in my claim for 3rd party on the 10th November 2023 and submitted my documents. I had to do it twice to two different departments. During the waiting period I called emailed and got no answers until I put in a complaint via email 5th December 2023 to Vekash a manager to the staff that emailed me, mainly Nonkululeko. Immediately I got a call from Vekash to say my claim has been authorized and there is a Panel beater assigned or they can pay me and I get a company to do the repairs I said no I want to go with Discovery’s chosen Panel Beaters so should there be an issue I can make Discovery responsible he agreed. Fast forward Frontrow Autobody called me the 11th December 2023 they only got the authorization that day and cannot help me they are closing for December holiday. Fast Forward I was emailing Discovery throughout December and eventually I got a call from Nonkululeko 4th January 2024 she will try to contact them. 11th January 2024 Frontrow Autobody confirmed I can take my vehicle in for repairs 15th January 2024 they will need a week. I received a call and sms 22nd January 2024 my vehicle is ready for collection I get there and my bumper is cream white and my vehicle is white like very white if I should emphasize. I called Discovery and tell them we have a problem they do not mention at any time they are sorry they will fix it, not once. They then called Jose the manager at Frontrow Autobody and discuss something with him and he says to me after the call lets see your vehicle, Jose’s response was they went a bit over fast forward Discovery says I must book a rental via my own policy when I mention this is an inconvenience this all happened from 12 noon and after 1pm I left and Discovery confirmed they booked a rental with Avis and I requested please have a vehicle for 5pm. Later the day 4pm still no answer I called Discovery they sending me from pillar to post and eventually minutes away from 5pm Avis head office calls no cars available. I asked what about Lanseria branch no cars as well. Thembiso says to me tomorrow 9am you can collect a car I said no it will inconvenient me please deliver. 23rd January I called Avis 10am spoke to Thembiso and still no car. Eventually I got frustrated and called Discovery Vekash, because I pay them for my policy and they should make sure they deliver and the companies they use as their service providers give the necessary customer service and after service but not so. As I am writing this review, I have been told that I must go collect a vehicle at 5pm but not guarantee that there will be one as I will have to wait so much for reservations. I have all communication on black and white and dates of calls made to discovery to collect voice recordings.