1 reviews | Active since Feb 2014
Unacceptable "service" from Discovery Insure
Had an incident on the highway with my car. Something hit the car, damaging windscreen and body. Logged a claim. Went for assessment. Got a call from Glasfit to repair "chip" on the windscreen. Windscreen is destroyed!!! Chip repair??? Got claim amended. Got email address to let them know when car is booked in for repair. Email address does not exist. Phoned them to let them know when car is booked in to arrange for hire car. Got told I'll be called back within an hour. That was 15.00 hours. Still waiting at 18.24 on Friday evening. This after being transferred from pillar to post. As soon as this claim is paid, it will be goodbye Discovery. The hassle with these people is simply not worth it anymore, after years of being a client.
We’re really sorry to hear about your experience and the frustration caused during your claim process. This is certainly not the level of service we aim to provide.
We understand your concern regarding the windscreen assessment and the confusion around the chip repair versus a full replacement. We also apologize for the inconvenience caused by the incorrect email address and the lack of a callback regarding your hire car arrangement.
Please note that, as per our records, your car hire has been arranged for Monday, 13 April. We will urgently be following up on your claim to ensure the correct repairs are carried out without any further delays.
We appreciate your patience and thank you for bringing this to our attention.
Regards
Discovery Insure
We’re really sorry to hear about your experience and the frustration caused during your claim process. This is certainly not the level of service we aim to provide.
We understand your concern regarding the windscreen assessment and the confusion around the chip repair versus a full replacement. We also apologize for the inconvenience caused by the incorrect email address and the lack of a callback regarding your hire car arrangement.
Please note that, as per our records, your car hire has been arranged for Monday, 13 April. We will urgently be following up on your claim to ensure the correct repairs are carried out without any further delays.
We appreciate your patience and thank you for bringing this to our attention.
Regards
Discovery Insure