Unacceptable response and service

My car battery was dead at 08h19 when i logged a call with discovery roadside assist. I initially dealt with Nomfundo (very helpful) but was transferred to Nondumiso at discovery insure and informed that as the systems were down and they could not verify my account i should pay cash for the call out and then claim a refund. I did not have cash on me and no way of getting to an atm.<br> I Was then informed that i should call back in an hour to see if the system was up and running,!<br> When i complained about this, Nondumiso then went 'another route' apparently into the system called paradigm and verified that i was an active member. Why was this not done in the 1st place.<br> my 1st call was placed at 08h19.....Nodumiso agreed to the call out at 8.49 and my car was eventually started at 09h30. <br> In the meantime i called discovery back to complain to Nirosh a supervisor about the situation. He was busy and I was informed by Kevin that he would email Nirosh to get back to me urgently.<br> Im still waiting for his call.<br> Discovery Insure Im seriously concerned that in future in an emergency i will be told to call back in an hour!