Unacceptable Delays and Poor Service for Emergency Repairs

I was subjected to a 5-working-day waiting period before my geyser repair could be authorized, despite the payment already being successfully deducted from my bank account. Until it reflects on Discovery’s side, no authorization is given—raising serious concerns about how emergencies are handled and the true value of insurance. Being without hot water for over a week due to this inflexible policy caused major inconvenience. The lack of timely communication and poor customer service throughout this process was very disappointing. This approach does not feel like the service I expect from an insurer, and I will not be using them again.