Unacceptable delay in vehicle repairs

On 28 September 2025, I was involved in a motor vehicle accident where my car was struck on the driver’s side by a Bolt driver. Discovery Insurance attended to the incident, arranged towing to an accredited panel beater, and provided a courtesy car for 30 days. I followed all required procedures and authorized the panel beater to proceed with repairs as they are part of Discovery’s approved network. However, as of 25 November 2025, my vehicle has not been completed—almost two months after the accident. During this time, I have been without transport since the courtesy car’s 30-day allowance expired. Despite repeated assurances from Discovery that the repairs would be finalized sooner, these promises were not honored. This has caused severe inconvenience and directly impacted my ability to perform my job, which requires reliable mobility. With the festive season approaching and businesses closing, this delay is unacceptable. As a paying customer, I am extremely dissatisfied with the lack of accountability and poor communication throughout this process. I expect this matter to be expedited immediately. I require clear, written timelines for when this will be fully resolved and confirmation of next steps without further delays