UNACCEPTABLE

Last night at 11pm I called Discovery Insure as my vehicle is insured by them and they insist their tracker in the vehicle. I called to find out where my daughter was as she should have been home by 10pm . They politely said firstly that the registration no on file was incomplete and missing 1 no. ( Which I have corrected twice with them already) They further went on to say there is no tracker listed and they could not find anything on their system, and that there was nothing they could do. They could not see when it went off the system, just that it didn't exist. I was mad because they insist on having it, and doing various checks, and previously when I checked they did pick it up. So when did it just disappear off their system, why was I not contacted. CLEARLY they don't follow this up and no service was given. Even though they politely take my payment every month, if however something bad had happened, they would have said, sorry you not covered. Where does the buck stop. CLIENT SERVICE ???