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mikiya M

1 reviews | Active since Jul 2012

15 Dec 2025, 11:32

UNACCAPTABLE CLAIMS PROCESS 🤬🤬🤬🤬🤬

I have just been told that the 3rd claim that their client said I should submit will take close to 60 days for them to fix my car, I will not accept that I want my car fixed, their client bumped and damaged my car. Today I submitted the affidavit that they requested and it was the only document outstanding. They say I must involve my attorney and that's unacceptable. I HAVE BEEN TOLD IN NOT SO MANY WAYS THAT THEY ARE DOING ME A FAVOUR BY FIXING MY CAR. 😡🤬 I WANT MY CAR FIXED, I'M DOING BUSINESS WITH MY AND AS IT IS IM LOSSING REVENUE! 😡🤬😡🤬😡🤬

0
Replies (14)
Discovery Insure
Discovery Insure's reply15 Dec 2025, 11:39
Official
Good day

Thank you for reaching out to us. Kindly DM us the claim number you would have been given for us to look into this further.

Regards
Discovery Insure
Discovery Insure
Discovery Insure's reply17 Dec 2025, 09:50
Official
Good day

We still haven't received the requested information. Kindly DM us the claim number you would have been given for us to be able to follow-up with our 3rd Party team and assist you further.

Regards
Discovery Insure
mM
mikiya M's update17 Dec 2025, 16:08
Reviewer Update
***
Discovery Insure
Discovery Insure's reply17 Dec 2025, 16:28
Official
Thank you. We'll follow-up as previously mentioned and revert with feedback as soon as possible.
mM
mikiya M's update18 Dec 2025, 05:55
Reviewer Update
I want feedback by COB today and it better be a positive feedback
mM
mikiya M's update19 Dec 2025, 06:30
Reviewer Update
Should I escalate this to your CEO?
Discovery Insure
Discovery Insure's reply19 Dec 2025, 08:43
Official
Good day MIkiya

We're sorry for the delay but we've got the 3rd Party Manager looking into this and will have an answer for you before COB today.

Regards
Discovery Insure
Discovery Insure
Discovery Insure's reply19 Dec 2025, 11:03
Official
Good day Mikiya

Thank you again for your patience while we liaised with our 3rd Party team. They've advised that they've reached out to you today to discuss the outstanding information and why this is needed as well as why they will be using the quote mentioned and not the other two.

Kindly forward them the requested information as soon as possible and further feedback will come from them directly.

Regards
Discovery Insure
mM
mikiya M's update19 Dec 2025, 11:29
Reviewer Update
I have forwarded them what they required, and they didn't?
Only when I want to involve the CEO, I'm getting attention. This is unacceptable, more reasons I will tell Robert Attwell
Discovery Insure
Discovery Insure's reply19 Dec 2025, 11:46
Official
We truly understand your frustration and assure you, this matter is being given the necessary attention to ensure that the claim is finalised and an offer sent to you as soon as possible. Further feedback will be provided as soon as there is any further update.
mM
mikiya M's update23 Dec 2025, 06:17
Reviewer Update
I’m sick and tired of your apologies and empty promises. I have involved your CEO in this matter .You’ll think I’m stupid or an idiot
Discovery Insure
Discovery Insure's reply23 Dec 2025, 08:35
Official
We do not at all think that of you and you are more than welcome to involve our CEO. Your claim should have been resolved by now but it hasn't been and for that we are truly sorry.
Discovery Insure
Discovery Insure's reply23 Dec 2025, 09:49
Official
Good day Mikiya

Our 3rd Party team have advised us that they emailed you the offer letter this morning for your perusal. Kindly review and return the signed letter to them as soon as possible for them to process it for payment.

Again, please accept our sincerest apologies for the delay and be assured that this was not our intention.

Regards
Discovery Insure
mM
mikiya M's update09 Jan 2026, 11:08
Reviewer Update
Can you please pay my money please