1 reviews | Active since Mar 2009
Unable to use my voucher
Hi Discovery,<br> <br> KAUAI now introduce a scanner when redeeming the voucher. In the past we used to go with the QR CODES without no problem. Last week I went to KAUAI in Benmore gardens and they turned me back as I didnt have a smart phone with Discovery App where they can scan the bar code.<br> <br> I called Discovery Consultant to find out how discovery can help me before my voucher gets expired. I was told they will try to see how they can help me and should give them a day or two. No call from Discovery. Now I have got a 2nd voucher to use but i cant use because i dont have a smart phone. Do I NEED TO LOSE ALL THE BENEFITS BECAUSE OF NOT HAVING A SMART PHONE and WHEN INTRODUCING THESE APP, HAVE YOU EVER THOUGHT ABOUT PEOPLE WHO DONT HAVE SMART PHONE. <br> <br> Cashiers are supposed to accept QR codes brought in by Discovery customers. Please contact me asap as my other first voucher is expiring today. Best way is to contact KAUAI at Benmore Gardens and tell them that they should all me to use my vouchers.<br> <br>
We concerned by your comments.
Please allow us the opportunity to query this matter with our marketing and systems team, to find an alternative option.
Regards,
Sakhe
Discovery Insure
We concerned by your comments.
Please allow us the opportunity to query this matter with our marketing and systems team, to find an alternative option.
Regards,
Sakhe
Discovery Insure
