Unable to update customer details

<p>I recently had to change my banking details from 1 FNB account to another. From the 11 companies (of which 3 others was also Discovery departments) everyone except Disc Insure accepted it either verbally or via email, and yet they are the only company who was unalbe to update my datails as requested. Disc Insure insisted that a form be filled in but dispite me doing it, 20 days later it is still not app**** and not feedback is provided on email requests. </p> <p><br />Mr CEO, if you have to be so insistent on doing something a spesific way "for security purposes and my protection", why is it not processed? This level of uselessness reflect on your inablility to execute your own out-of-date procedures.</p>