Unable to Ssolve Uncovered Trip Issue

I like many others have been having the same problem where some of my trips are being classified as "Uncovered Trip" and I get docked between 10 - 30 points, which in turns totally messes up my ability to achieve my Daily Drive Points.

This is most frustrating as there is no reason why my trips aren't recording... my phone's bluetooth remains on all the time, my device is working for all other trips, and I've already tried uninstalling and reinstalling the app. I've been with Discovery Insure for many years now, and this was never an issue before, so something has obviously gone wrong somewhere and needs to be fixed!

Please URGENTLY fix this as this is totally ruining my faith in Discovery Insure, your device and app.