Unable to initiate a claim

<p>My car was ****** on Saturday Afternoon.</p> <p>I am unable to log a claim since there is a system fault.</p> <p>I was told this on Saturday, 8:00 and 12:00 today.</p> <p>You cannot use the Web App or Phone app either. IT DOES NOT WORK.</p> <p> </p> <p>My problem is, I am a paying customer!</p> <p>My policy includes a rental car.</p> <p>I am without a car and cannot initiate a claim in order to arrange for the rental to be made available</p> <p> </p> <p>Can I say it again.... I am a paying customer.</p> <p> </p> <p>I EXPECT someone senior to contact me in order to resolve this issue!</p>