Unable to get an appointment to get DQ Track fixed

I have recently added a new car on my Discovery Insurance policy. It took a few months and MANY phone calls to get the Tracking Device installed. In May I queried why there are no drive points allocated for the vehicle. The guys from Discovery Insure investigated and concluded that the NEWLY installed device is not working correctly and that they need to send someone out to fix it.<br> On the 15th of May I got a call to find out my address so that they can send out a technician. 3 weeks later I haven't heard anything from them and called them again. Spoke to an agent who promised that he will call back the following day (5June) with an appointment. I still haven't heard from him and on calling AGAIN today, I was once again told that they can't confirm an appointment with me as I live in an outlying area. After THREE WEEKS they STILL can't tell me when a technician will be available to fix the problem caused by their FAULTY equipment. <br> I am utterly disgusted by the lack of commitment to provide a service that I am paying for every month and the unprofessional and flippant way that my problem has been handled and the lack of effort to get it resolved