Unable to finalise my claim

<p>I have been trying for the last three months to finalise a burst geyser claim at my property. The claim number is ********** and the agent who is supposed to assist me is Nabilah Dawood. She just doesnt get back to me and seems to be on leave permanently. Discovery replaced the geyser but there is still significant damage to the carpet and I dont think just cleaning the carpet would suffice. I also requested that the insulation (Isover or Think Pink) that was in the ceiling be replaced as there is currently not any insulation in my ceiling even though there was before the incident. Can Discovery please assign a committed and knowledgable agent to assist in finalising this claim for me once and for all? </p>