ED
Esther D

1 reviews | Active since Jul 2011

15 Apr 2016, 08:03

Unable to escalate unfair penalisation

I joined Discovery Insure and Vitality Drive last year and a tracking device was installed in my car to monitor my driving behaviour.<br> <br> In March this year I noticed that I was being penalised for harsh cornering. I normally drive very carefully, so I was suprised to see these incidents impacting my driving score quite severely. I reviewed the tracker report and realised that the same section of road I take daily, which is a hairpin bend to join onto the freeway, comes up on the report as a harsh cornering event. According to data for these events in the report, I have been within the legal speed limit for this section of road on every occasion.<br> <br> I informed Discovery that I would like to dispute these incidents, have them removed from my profile and be compensated with points and cashback accordingly, as I do not believe they are valid. I was informed in a one-line email that the incidents are valid and when I asked whom I could escalate the issue to, I was just told again that the incidents are valid and that they won't be removed.<br> <br> I would like to escalate the issue, because I feel I am being penalised unfairly, but support agents would not advise further course of action.<br> .<br> <br>

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Replies (1)
Discovery Insure
Discovery Insure's reply15 Apr 2016, 09:23
Official
Hello dreyere,

Thank you for bringing this to our attention.

We have escalated your concerns to DQ Track management, we will provide feedback once investigated.

Regards,
Sakhe
Discovery Insure