1 reviews | Active since Jul 2011
Unable to escalate unfair penalisation
I joined Discovery Insure and Vitality Drive last year and a tracking device was installed in my car to monitor my driving behaviour.<br> <br> In March this year I noticed that I was being penalised for harsh cornering. I normally drive very carefully, so I was suprised to see these incidents impacting my driving score quite severely. I reviewed the tracker report and realised that the same section of road I take daily, which is a hairpin bend to join onto the freeway, comes up on the report as a harsh cornering event. According to data for these events in the report, I have been within the legal speed limit for this section of road on every occasion.<br> <br> I informed Discovery that I would like to dispute these incidents, have them removed from my profile and be compensated with points and cashback accordingly, as I do not believe they are valid. I was informed in a one-line email that the incidents are valid and when I asked whom I could escalate the issue to, I was just told again that the incidents are valid and that they won't be removed.<br> <br> I would like to escalate the issue, because I feel I am being penalised unfairly, but support agents would not advise further course of action.<br> .<br> <br>
Thank you for bringing this to our attention.
We have escalated your concerns to DQ Track management, we will provide feedback once investigated.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
We have escalated your concerns to DQ Track management, we will provide feedback once investigated.
Regards,
Sakhe
Discovery Insure
