J
Jessika
1 reviews | Active since Aug 2025
04 Jan 2026, 09:55
*****ulent unauthorised debit order
Absolutely appauled and disgusted with their service and the fact that an unauthorised debit order goes off each month with car & home insurance with them. You have to spend the time EVERY MONTH to call after them and your bank to stop and reverse the UNAUTHORISED *****ULENT DEBIT ORDER only for it to appear again with another reference the next month. You have no right and I will continue to report discovery insure.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
04 Jan 2026, 10:08Hi Jessika
We’re truly sorry to hear about your experience and understand how upsetting and frustrating this must be.
One of our advisors will reach out to you to address your concerns. In the meantime, please send us a direct message with your plan or ID number so we can urgently investigate this matter and assist you promptly.
We appreciate you bringing this to our attention and would like the opportunity to resolve this for you.
Regards
Discovery Insure
We’re truly sorry to hear about your experience and understand how upsetting and frustrating this must be.
One of our advisors will reach out to you to address your concerns. In the meantime, please send us a direct message with your plan or ID number so we can urgently investigate this matter and assist you promptly.
We appreciate you bringing this to our attention and would like the opportunity to resolve this for you.
Regards
Discovery Insure
Discovery Insure's reply04 Jan 2026, 10:08
Official
Hi Jessika
We’re truly sorry to hear about your experience and understand how upsetting and frustrating this must be.
One of our advisors will reach out to you to address your concerns. In the meantime, please send us a direct message with your plan or ID number so we can urgently investigate this matter and assist you promptly.
We appreciate you bringing this to our attention and would like the opportunity to resolve this for you.
Regards
Discovery Insure
We’re truly sorry to hear about your experience and understand how upsetting and frustrating this must be.
One of our advisors will reach out to you to address your concerns. In the meantime, please send us a direct message with your plan or ID number so we can urgently investigate this matter and assist you promptly.
We appreciate you bringing this to our attention and would like the opportunity to resolve this for you.
Regards
Discovery Insure
Discovery Insure's replyOfficial
06 Jan 2026, 12:26Hi Jessika
We located your profile and can confirm the following:
When you select Vitality Drive, you will pay a once-off activation fee for your telematics device of R195 which is debited with your first premium. This R195 activation fee is once-off, and the system will continue submitting the debit order until collected successfully.
Regards
Discovery Insure
We located your profile and can confirm the following:
When you select Vitality Drive, you will pay a once-off activation fee for your telematics device of R195 which is debited with your first premium. This R195 activation fee is once-off, and the system will continue submitting the debit order until collected successfully.
Regards
Discovery Insure
Discovery Insure's reply06 Jan 2026, 12:26
Official
Hi Jessika
We located your profile and can confirm the following:
When you select Vitality Drive, you will pay a once-off activation fee for your telematics device of R195 which is debited with your first premium. This R195 activation fee is once-off, and the system will continue submitting the debit order until collected successfully.
Regards
Discovery Insure
We located your profile and can confirm the following:
When you select Vitality Drive, you will pay a once-off activation fee for your telematics device of R195 which is debited with your first premium. This R195 activation fee is once-off, and the system will continue submitting the debit order until collected successfully.
Regards
Discovery Insure