*****ulent Behaviour and Substandard Workmanship by a Discovery Insure Repairer: Dube Auto Body: East London

I was referred to Dube Autobody in East London by Discovery Insure following an accident . After a long wait for my car and incurring costs due to car hire for over 2 months, they eventually released it. The repairer swapped out my car battery with an old one. This old battery required a jump start to function. I noticed this issue when I had to jump start the car in the morning following the collection of the car the previous day. Upon closer inspection, I noticed that the battery had been changed. The accident assessment report confirms this. When I opened the bonnet, to jump start the car, I found a size 10 spanner left inside. The battery hold-down bracket was not installed by the repairer and is currently missing. There are exposed wires inside the bonnet and...and....and...... This *****ulent behaviour and substandard workmanship are completely unacceptable and pose significant risks to clients. Discovery Insure should seriously reconsider referring their clients to this repairer, as such practices jeopardize the safety and well-being of customers. The issues encountered, including battery swaps and incomplete repairs, demonstrate a lack of professionalism and integrity that should not be tolerated. Discovery Insure must ensure its clients receive quality service from reputable and trustworthy repairers. I had to purchase a new battery and take measures to secure it properly to prevent it from moving in the meantime to reduce the chances of serious harm or even a fatal accident. Currently, I am driving the vehicle because I can no longer afford the additional costs associated with renting a car. I have been incurring these expenses for over two months due to the repairer's delays. This has placed a significant financial burden on me, and I have had to take these temporary measures to continue driving “safely” while awaiting a proper resolution. Another sad part is that Discovery Insure has updated the status of these repairs as completed on their side.

It is day 2 today after collecting the car and there is no clear direction either from Discovery Insure or the Repairer of how and when these will be resolved.