Two weeks since claim logged- No Feedback!!!!

I have logged this claim 2 weeks ago, I have been communicating with Charlene Davids which was readily available when I submitted the claim. Since then I have tried to contact her regarding the claim unsuccessfully- left numerous messages over and over for her and she doesn't get back to me? I sent her numerous emails to which she selectively responds and ignores the rest. its been 2 weeks since I logged the claim and 2 weeks since I handed over the damaged components to the company to evaluate the damage. I have no feedback on the components. I received an incomplete claim form which I must sign, responded to the email containing the form last week Thursday(07/04/2016), and again requested feedback on the email on Monday, and again called and requested feedback on Tuesday, and again requested feedback via email on Wednesday- finally getting a reply- \what are you referring to\"??? if I track the claim on the website its status \" post-Auth\" and I received a whole lot of emails \"confirmation of payment\". What I am trying to get across is: this claim is incomplete!<br> "