Two months & no feedback to Vitality drive payout

I was a Discovery Insure customer for a year, and when i wanted to leave i was put across to retention department.<br> <br> During my conversation with the consultant he wanted to put me down from the Classic to Essential plan but i did not see any benefit in moving down and told him to let me remain on Classic. <br> <br> The system was updated from Classic -> Essential - >Classic and i was charged the new rate for the new year based on the Classic plan...but Vitality drive is showing Essential plan so i did not get my Expected fuel spend back from Vitality Drive.<br> <br> I have called 3 times and all 3 times i am told someone will contact me but nothing is done. Still waiting for someone to pull the call and advise where the fault is and how will it be resolved.....<br> <br> Great rate to sign you up....one year later 15 % increase and service just becomes shocking when you want to leave or rather leave...<br> <br> I am really disappointed with the Poor service received and no one is contacting me to resolve my dispute