Turning a complaint into a compliment

Kele at Discovery Insure was efficient and helpful from the start. I had been turned down by Sony to repair my phone due to it being water damaged although I had followed all protocols when taking it in the water. I think the seals were worn over time. Anyway I turned to Discovery to see if they could help me through my insurance. Within two days my phone was assessed and the claim was accepted for replacement. Thank you for such wonderful service. Discovery always confirms for me time and time again why they are my favouritw company to be a customer of.