Trying to scare/manipulate us by giving false information

Very disappointed and disgusted with the bad attitude and service I received. I was contacted yesterday afternoon after requesting for my policy to be cancelled. My husband is the policy holder although the debit order goes off from my account. During the call I was told that my husband has to cancel the policy because it is in his name (strange, because I was the one who took out the policy on his name without him giving any consent). I gave the consultant my husband's phone number and he was contacted.

What I am disgusted with is that the consultant then told my husband that we will only be covered until the 28th of July as that is my debit order date (WHICH IT IS NOT, my debit order goes off on the 1st, which my husband wasn't aware of). My husband phoned me quite confused and worried saying that we are going to have a gap in our insurance for 3 days.

I immediately emailed the same person I received an email from minutes earlier and explained the situation and sent a screenshot of the bank SMS showing the debit order going off on the 1st (not that the date is supposed to have anything to do with it, as far as I know).

In my email I also explained that when i pay a full months' premium I am surely supposed to receive a full months' cover. I asked for confirmation that we will be covered until the 31st of July but have not yet received any feedback.

I feel that the consultant tried to scare/manipulate us by making us think that we will not be covered until the 31st of July.

I am still waiting for the confirmation of cancellation as well as confirmation that we are covered until the end of the month.