Try cancel your policy... they'll ignore you.

So what does a company do when faced with the possibility of losing a client? They ignore it and hope that said client forgets and just carries on paying. That's what I find with Discovery Insure. I requested a quote, thought that I was getting a good deal but when I compared it to other insurers I found that I didn't want this policy from Discovery Insure. So I phoned to cancel the policy and was told that I can't that someone will phone me to complete cancellation... I'm still waiting. I sent an email query and the only response I got was automated. Thanks Discovery Insure, I now know that I don't want this policy because I can only imagine what it must be like if I try claim? What other measures must I take?