Try and get your refund back... if you can

If you go with Discovery you are guaranteed 2 things:

(1) Your premiums will skyrocket within a very short period of time (2) When you eventually have enough of their abuse, you will have a difficult time cancelling your premium and getting your money back.

When I tried to cancel, their consultants flat-out refused to cancel my policy (on a car that I've already sold) - If you're from Discovery and reading this, go ahead and listen to your call recordings.

Then they take my money on the car that's been sold on my account. I now have to call them again to cancel and request a refund. Luckily this time I spoke with a young lady who didn't put up a fight on the call to cancel and assured me that my money would be refunded within 5 to 7 working days.

7 working days pass, I give them the benefit of the doubt - WARNING! Don't ever go easy on Discovery, they thrive off this - I call them again and find that they haven't even started processing the refund yet because, they were waiting for the removal of the DQ-tracker (which was removed 7 days previously).

I am told on this call I find that had I not called Discovery to check on the refund, they would not have processed my refund because their internal systems didn't pick up that the tracker had been removed ages ago. Therefore, I now have to wait an additional 4 - 6 working days (apparently that's an improvement on 5 - 7 working days).

I ask to have my call escalated because, I don't want to hurl my utter frustration at this consultant that was assisting me today while Management sit cosy without any heat for their failures.

Apparently they don't take escalations either.

Basically, they took a premium on a car that they knew I had already sold, then delay in paying it back, earning interest on all the premiums that they delay in repaying.

Meanwhile, we have to spend even more money on airtime to keep calling their calling and losing out on the use of our own money and potential benefits derived therefrom.

I am now officially a Discovery detractor and will be very vocal about it.