Trusting Discovery with my family?!?

This experience has been appauling. Let me paint this picture in point form.

1. My family and I are in an accident. We dealing with the stress, anxiety and whateverelse comes with an accident but we dealing with it. (What if this was you and your family?) 2. We put our TRUST in DISCOVERY and took all our insurance and medical with DISCOVERY. 3. My insurer sends me to get an assessment done at RENEW-IT Rivonia. The qualified assessor does the assessment incorrectly. 4. I leave and now find out the assessment is done incorrect. 5. I now need to reschedule my day, change plans to go and get another assessment done because the qualified assessor did not do his job correctly. (This is a company who represents Discovery) 6. The assessment is done again, the assessor confirms that upon stripping there could be additional damage based on what he now sees. At this point, it's becoming funny to me. 7. I ask if he could please check so I don't have to come back and he explains another unprofessional reason. I am thinking, can I really trust this guy? 8. The assessment reports are now delayed, we are following up with Discovery consultants. Nobody has proactively contacted the client based on the delays. 9. Receive the reports, they are incorrect. Highlight this with the consultant and now wait with further delays. The consultants feedback and response to emails are dismal. 10. Time ticks on, still not resolved. Please feel free to trace the timeline, follow-up emails and poor service dilevery received from Discovery. This happened in March and we are still following up in May, two months later. 11. Now I am supposed to trust your unprofessional service provider who represents Discovery and continue trusting Discovery who has added to our stressful situation.

All of this is a reflection of Adrian Gore. Your actions, processes, professionalism reflects your leaders and the vision, values which they rollout.

It seems to be going skew from my front row experience.

There is always hope to fix. Unfortunately I had to be the test *** so you can deliver better service to clients. We pay our premiums regularly and on time which contributes to your revenue, salaries, etc and expect a journey that you promise contractually and so bravely advertise about.

I hope you are able to fix, not accept excuses and help honour your clients experience. You dealing with families not test ***s.

If you reading this, this could be your experience, affecting your family. Would you still want to trust Discovery?

You will also find this on Google review and a few social media platforms.

Thank you and hoping for an immediate solution, based on the months that have passed by.