True Essence of Customer Service fullflled

I'm a new client with Discovery Insure and after looking at my schedule I realised there were a few things I needed to amend and confirmation of things that I needed clarity on<br> I started the conversation with: \I have list of questions that I need answered and a few details that I require from you"and despite me calling after lunch my statement was received with a smile and a voice that was comforting and not of apprehension.<br> I was struggling to get by DQ track appointment made was trying to do since last week. To my surprise Vilakazi"