CP
Candice P
1 reviews | Active since Sept 2012
02 Jan 2024, 18:55
Trips not covered
I am very disappointed with Discovery insure and I have only been with them a month. Both my husband and my sensors are not picking up all the trips are doing which results in us being deducted points, how is that fair?? I was promised amazing benefits and so far can't claim any as 90% of my trips are uncovered??
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
02 Jan 2024, 19:38Dear Candice,
Thank you for bringing your concerns to our attention.
We apologise for the technical issues you are experiencing and we will ensure that they are addressed by our Vitality drive team.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
We apologise for the technical issues you are experiencing and we will ensure that they are addressed by our Vitality drive team.
Regards
Discovery Insure
Discovery Insure's reply02 Jan 2024, 19:38
Official
Dear Candice,
Thank you for bringing your concerns to our attention.
We apologise for the technical issues you are experiencing and we will ensure that they are addressed by our Vitality drive team.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
We apologise for the technical issues you are experiencing and we will ensure that they are addressed by our Vitality drive team.
Regards
Discovery Insure
Discovery Insure's replyOfficial
03 Jan 2024, 09:15Thank you for notifying us of your concerns pertaining to your Vitality Drive points. After investigating the matter thoroughly, it has come to our attention that the uncovered trips were caused by bad network coverage as a result there was no connection between your phone and the Vitality Drive sensor. This normally occurs when you have both your Wi-Fi and mobile data switched on at the same time on your linked phone. Please make sure all the required settings are enabled, all permissions are accepted on your linked smartphone, disable the battery saver mode as well as switch off your Wi-fi or mobile data, only one can be switched on as this will interrupt the connection between your phone and the Vitality Drive sensor.
Regards
Discovery Insure
Regards
Discovery Insure
Discovery Insure's reply03 Jan 2024, 09:15
Official
Thank you for notifying us of your concerns pertaining to your Vitality Drive points. After investigating the matter thoroughly, it has come to our attention that the uncovered trips were caused by bad network coverage as a result there was no connection between your phone and the Vitality Drive sensor. This normally occurs when you have both your Wi-Fi and mobile data switched on at the same time on your linked phone. Please make sure all the required settings are enabled, all permissions are accepted on your linked smartphone, disable the battery saver mode as well as switch off your Wi-fi or mobile data, only one can be switched on as this will interrupt the connection between your phone and the Vitality Drive sensor.
Regards
Discovery Insure
Regards
Discovery Insure
CP
Candice P's updateReviewer Update
03 Jan 2024, 09:26Good day,
That is utter nonsense, what cheap sensor do you have that we need to deactivate either our wifi or our mobile data?
Furthermore what is the explanation for when we aren't connected to wifi at all and it still doesn't pick up the drive??
When I drive my phone is on the dashboard therefore there is no fault on my side? I am also not the only one who is complaining about this issue so clearly there is a bigger issue here?
I will however try the above tonight on my way gone from work and will get back to you as I don't think what you are recommending is going to work.
That is utter nonsense, what cheap sensor do you have that we need to deactivate either our wifi or our mobile data?
Furthermore what is the explanation for when we aren't connected to wifi at all and it still doesn't pick up the drive??
When I drive my phone is on the dashboard therefore there is no fault on my side? I am also not the only one who is complaining about this issue so clearly there is a bigger issue here?
I will however try the above tonight on my way gone from work and will get back to you as I don't think what you are recommending is going to work.
CP
Candice P's update03 Jan 2024, 09:26
Reviewer Update
Good day,
That is utter nonsense, what cheap sensor do you have that we need to deactivate either our wifi or our mobile data?
Furthermore what is the explanation for when we aren't connected to wifi at all and it still doesn't pick up the drive??
When I drive my phone is on the dashboard therefore there is no fault on my side? I am also not the only one who is complaining about this issue so clearly there is a bigger issue here?
I will however try the above tonight on my way gone from work and will get back to you as I don't think what you are recommending is going to work.
That is utter nonsense, what cheap sensor do you have that we need to deactivate either our wifi or our mobile data?
Furthermore what is the explanation for when we aren't connected to wifi at all and it still doesn't pick up the drive??
When I drive my phone is on the dashboard therefore there is no fault on my side? I am also not the only one who is complaining about this issue so clearly there is a bigger issue here?
I will however try the above tonight on my way gone from work and will get back to you as I don't think what you are recommending is going to work.
Discovery Insure's replyOfficial
03 Jan 2024, 09:33Thank you,
Please advise should the issue persist.
Regards
Discovery Insure
Please advise should the issue persist.
Regards
Discovery Insure
Discovery Insure's reply03 Jan 2024, 09:33
Official
Thank you,
Please advise should the issue persist.
Regards
Discovery Insure
Please advise should the issue persist.
Regards
Discovery Insure