Treated Unfairly

I logged a home insurance claim with discovery insure . This was due to the heavy rains . My movable cupboards and bed base was damaged due to the flood. So i waited and dealt with Jane Legodi. I sent in 3 quotes , because the wording wasnt right ,yet these are the replacement for my damaged goods . Discovery sent their assessors and they confirmed that the damage is valid and my goods need to be replaced . I spoke to Nos who acted like a manager yet she was a TL and she was extremely rude. As for Oagene Madumo , placed me on hold for almost 30 minutes and felt that my quote was suspicious and he treated me like some sort of ********. When i started behaving irate , he then said something along the lines as if im being defensive. He immediately advised that he is sending my quote to a claims specialistic. I told the assessors that my furniture was custom made and they said that they dont have suppliers to replace my goods and that i should get a quote. Now that i got a quote it becomes a problem . This is not part of TCF. I then spoke to Keneiloe who helped however my claim is still being assessed because its not a "normal" claim. Im highly upset and it seems that people are right ,discovery look for an excuse not to pay claims. Its sad how my premium is paid on time but my claim gets dragged . People take out insurance to be protected against ailments out of our control.