1 reviews | Active since Mar 2017
Trauma on Trauma!
<p>We were hijacked on 3 Feb 2017, we got our broker involved with claiming for us because the tracking company couldnt recover our vehicle.</p> <p>We have been back and forth with Discovery since then, and to date, no one is able to provide answers or finalize our claim.</p> <p>The service is appauling to say the least especially after such a traumatic experience. I have invested so much in Discovery and put my trust in them believing that I would be taken care of, however, this has been one nighmare after another and even management is constantly making excuses.</p>
Thank you for bringing this to our attention.
Please be advised that we have attempted to get a hold of you this morning to provide an update on the claim, failing so we got a hold of the broker and provided an update on the claim.
Our claims management team will make contact again to give an update on the claim.
We apologise for the inconvenience incurred.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
Please be advised that we have attempted to get a hold of you this morning to provide an update on the claim, failing so we got a hold of the broker and provided an update on the claim.
Our claims management team will make contact again to give an update on the claim.
We apologise for the inconvenience incurred.
Regards,
Sakhe
Discovery Insure
I have once again tried to obtain an answer out of the claims department, and keep getting placed on hold. I Have been informed on 3 or 4 occasions that i will receive a call back from the person handeling the claim, of which i never do. Discovery insure clearly doesnt seem to care about their clients as there is no attemt to ever get back to them. Dissapointing once again..
I have once again tried to obtain an answer out of the claims department, and keep getting placed on hold. I Have been informed on 3 or 4 occasions that i will receive a call back from the person handeling the claim, of which i never do. Discovery insure clearly doesnt seem to care about their clients as there is no attemt to ever get back to them. Dissapointing once again..