Trash customer service

I see the trend with Discovery it to only respond when you complain via Hello Peter, because their complaints department is useless! I reported an accident 21 Dec 2021, and still do not have my car back due to their slow customer service. I thought by paying for premium service I would be getting premium customer service, but clearly not the case here. At this point I just want this process to be concluded so I can take my business elsewhere and know that I'm paying for what I'll be getting!