Transparency not there....

Policy number :***,I was applying for a house and the housing finance said my discovery insurence policy is in arrears, I called discovery from Monday the 24th February to provide me with confirm letter that my account is not on arrears, they told me they cant because the debit order for February is not in yet,the 25th after the debit order went through I called spoke to Lefu,he said he cant cos the money is not cleared ,on the 26th I sent an email and received feedback that it has been escalated to finance on the 27th I called servicing department again and spoke to thoko, she said they are still waiting for feedback from finance I requested to be transferred to finance but she said is not possible I have to wait for 48 hours,I think they are unfair mostly because insurance is not a debt I cam cancel anytime and why cant I get monthly statement if is a debt so that it can show the trial of my payment ,their finance is not a person or department they cannot speak to clients for what while iam paying my money to them ,iam busy speaking to another insurence house iam going to cancel