CB
Chris B
1 reviews | Active since Dec 2015
08 Dec 2015, 15:45
Tracking Unit Does Not Function As It Should.
Dear Discovery Insure.<br> The tracking unit in our vehicle should allow us to send SMSs to check the status of the vehicle. This does not work.<br> Since Installation (July 2015), the tracking unit has been replaced 4 times.<br> I have been dealing with Discovery through an agent. The tracking unit has been blamed, we have been blamed for using the facility incorrectly. C-track have installed the unit, and say that it functions correctly, and that Discovery need to sort their side out.<br> Discovery, take ownership of this problem, and help me get this fixed please.<br> I am paying for a service that you offer, that I am unable to use.<br>
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Discovery Insure's replyOfficial
08 Dec 2015, 18:30Hello CB69,
Thank you for taking the time to communication your frustration on the service experienced, which is not to the standard we aim for.
The matter is sent to our head of telematics and tracking to see what could be causing the problems being experienced and we will be in contact once more in due course.
Regards,
Sekgobola
Discovery Insure
Thank you for taking the time to communication your frustration on the service experienced, which is not to the standard we aim for.
The matter is sent to our head of telematics and tracking to see what could be causing the problems being experienced and we will be in contact once more in due course.
Regards,
Sekgobola
Discovery Insure
Best regards,
Discovery Insure's reply08 Dec 2015, 18:30
Official
Hello CB69,
Thank you for taking the time to communication your frustration on the service experienced, which is not to the standard we aim for.
The matter is sent to our head of telematics and tracking to see what could be causing the problems being experienced and we will be in contact once more in due course.
Regards,
Sekgobola
Discovery Insure
Thank you for taking the time to communication your frustration on the service experienced, which is not to the standard we aim for.
The matter is sent to our head of telematics and tracking to see what could be causing the problems being experienced and we will be in contact once more in due course.
Regards,
Sekgobola
Discovery Insure
Best regards,