Tracking Installation and my Vehicle Damaged

On the 25-01-2016 we allowed Discovery to install a tracking device in my wife's car. The same evening we discovered that the inside roof lights, the radio and the electronic locking system of the vehicle was not functioning. <br> <br> We reported the incident to Discovery help desk and they responded by be sending a senior technician to solve the problem. The practise the senior technician followed to solve the problem was very disappointing and highlighted that they were not good at all with problem solving. Upon failing to resolve the problem it has take a week to obtain permission to book my vehicle in at Honda Centurion. Discovery has compensated us by arranging a rented vehicle and we are grateful although we are paying for this service as part of our insurance premiums. <br> <br> The frustration we experience at the moment is that for the last two weeks we have not received any reports from Discovery about how they plan to resolve the damage they caused to our vehicle. We are now liable to check with the dealer to determine if any progress is made. This clearly is very bad service and we expected better service from a topnotch insurer. Can you please resolve this urgently.