CW
Colette W
1 reviews | Active since Oct 2010
23 Apr 2020, 10:41
Tracker not scoring
I have a discovery insure tracker in my car. This has already been replaced as it was faulty. I now have a problem with my panic button update and also my trips are not being scored as they are waiting for network. Now i am tired of getting emails snd when i respond a different agent answers that mail and we are clearly not on the same page. I have dealt with so many agents it is so frustrating. I also think when they are giving instructions on what to do to try and fix the problem, they need to be more specific. As a result of this i have lost a lot of my scoring which determines my monthly reward figure. Please will someone tell me what to do to get this issue resolved?
Unhappy client
Helpful (0)
Replies (6)0
Replies (6)
Discovery Insure's replyOfficial
23 Apr 2020, 11:14Good day Colette W
Thank you for raising your concerns.
Apologies for any inconvenience that may have been caused, we are looking into the matter with haste and a representative will get in touch with you to offer a sound resolution.
Regards
Discovery Insure
Thank you for raising your concerns.
Apologies for any inconvenience that may have been caused, we are looking into the matter with haste and a representative will get in touch with you to offer a sound resolution.
Regards
Discovery Insure
Discovery Insure's reply23 Apr 2020, 11:14
Official
Good day Colette W
Thank you for raising your concerns.
Apologies for any inconvenience that may have been caused, we are looking into the matter with haste and a representative will get in touch with you to offer a sound resolution.
Regards
Discovery Insure
Thank you for raising your concerns.
Apologies for any inconvenience that may have been caused, we are looking into the matter with haste and a representative will get in touch with you to offer a sound resolution.
Regards
Discovery Insure
CW
Colette W's updateReviewer Update
23 Apr 2020, 13:05Thank you. I shall await contact from your representative.
CW
Colette W's update23 Apr 2020, 13:05
Reviewer Update
Thank you. I shall await contact from your representative.
CW
Colette W's updateReviewer Update
29 Apr 2020, 11:32A very helpful gentleman helped to resolve the issue. We reset the tracker, uninstalled my app and reinstalled. He said all should be in order. All i had to fo was drive so that my phone and tracker could sync. This is still not happening. He was supposed to call me back yesterday but I'm still waiting.
My issue is how does this affect my 25% discount on my premium when the tracker is not working as it should.
Please advise
Regards
Colette Wileman
***
My issue is how does this affect my 25% discount on my premium when the tracker is not working as it should.
Please advise
Regards
Colette Wileman
***
CW
Colette W's update29 Apr 2020, 11:32
Reviewer Update
A very helpful gentleman helped to resolve the issue. We reset the tracker, uninstalled my app and reinstalled. He said all should be in order. All i had to fo was drive so that my phone and tracker could sync. This is still not happening. He was supposed to call me back yesterday but I'm still waiting.
My issue is how does this affect my 25% discount on my premium when the tracker is not working as it should.
Please advise
Regards
Colette Wileman
***
My issue is how does this affect my 25% discount on my premium when the tracker is not working as it should.
Please advise
Regards
Colette Wileman
***
Discovery Insure's replyOfficial
29 Apr 2020, 11:47Good day Colette
We are investigation the fault in more detail with our systems team in order to arrive at a definite resolution.
A representative will get in touch with you shortly to assist with all your questions.
Regards
Discovery Insure
We are investigation the fault in more detail with our systems team in order to arrive at a definite resolution.
A representative will get in touch with you shortly to assist with all your questions.
Regards
Discovery Insure
Discovery Insure's reply29 Apr 2020, 11:47
Official
Good day Colette
We are investigation the fault in more detail with our systems team in order to arrive at a definite resolution.
A representative will get in touch with you shortly to assist with all your questions.
Regards
Discovery Insure
We are investigation the fault in more detail with our systems team in order to arrive at a definite resolution.
A representative will get in touch with you shortly to assist with all your questions.
Regards
Discovery Insure
CW
Colette W's updateReviewer Update
29 Apr 2020, 12:09Thank you
CW
Colette W's update29 Apr 2020, 12:09
Reviewer Update
Thank you
CW
Colette W's updateReviewer Update
13 May 2020, 09:07Good morning. The last ive received is a call from your IT guys last week asking what type of phone i am using. Weird because my son also uses a Samsung and has no issues. My trips are blank!
Furthermore i normally get back about R500. Now i am rewarded with R162.50. This is infuriating because this problem occurred 6th April and you cannot get it resolved. When i spoke to Nash who assisted me he promised I would not lose out and that in my case they would use Jan to Mar to score me. That should get me awarded for at least R500.
Please advise urgently and I would appreciate that the difference be deposited into my account as soon as possible.
Regards
Colette Wileman
***
Furthermore i normally get back about R500. Now i am rewarded with R162.50. This is infuriating because this problem occurred 6th April and you cannot get it resolved. When i spoke to Nash who assisted me he promised I would not lose out and that in my case they would use Jan to Mar to score me. That should get me awarded for at least R500.
Please advise urgently and I would appreciate that the difference be deposited into my account as soon as possible.
Regards
Colette Wileman
***
CW
Colette W's update13 May 2020, 09:07
Reviewer Update
Good morning. The last ive received is a call from your IT guys last week asking what type of phone i am using. Weird because my son also uses a Samsung and has no issues. My trips are blank!
Furthermore i normally get back about R500. Now i am rewarded with R162.50. This is infuriating because this problem occurred 6th April and you cannot get it resolved. When i spoke to Nash who assisted me he promised I would not lose out and that in my case they would use Jan to Mar to score me. That should get me awarded for at least R500.
Please advise urgently and I would appreciate that the difference be deposited into my account as soon as possible.
Regards
Colette Wileman
***
Furthermore i normally get back about R500. Now i am rewarded with R162.50. This is infuriating because this problem occurred 6th April and you cannot get it resolved. When i spoke to Nash who assisted me he promised I would not lose out and that in my case they would use Jan to Mar to score me. That should get me awarded for at least R500.
Please advise urgently and I would appreciate that the difference be deposited into my account as soon as possible.
Regards
Colette Wileman
***