CV
Chris V
1 reviews | Active since Dec 2011
29 Nov 2019, 17:48
Tracker installment failure
We've waited 4 months to get a Tracker installed in a second-hand bakkie. We live in a rural area and our nearest installment centre is over 3 hours' drive away - so we've been promised numerous times the installer will come to us. And that's where it stays - appointments are made but nobody arrives, phone calls result in promises by Discovery and the installer, and nothing happens.
Fed up!!
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
02 Dec 2019, 09:06Good day Chris
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
We have since taken the matter up with the relevant team and are handling the query with haste.
More information will be given to you directly.
Regards
Discovery Insure
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
We have since taken the matter up with the relevant team and are handling the query with haste.
More information will be given to you directly.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply02 Dec 2019, 09:06
Official
Good day Chris
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
We have since taken the matter up with the relevant team and are handling the query with haste.
More information will be given to you directly.
Regards
Discovery Insure
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
We have since taken the matter up with the relevant team and are handling the query with haste.
More information will be given to you directly.
Regards
Discovery Insure
Best regards,
CV
Chris V's updateReviewer Update
28 Dec 2019, 11:11Tracker has now been installed. Sadly it took a complaint on here to stir Discover Insure into action, and not our numerous emails
CV
Chris V's update28 Dec 2019, 11:11
Reviewer Update
Tracker has now been installed. Sadly it took a complaint on here to stir Discover Insure into action, and not our numerous emails