1 reviews | Active since Aug 2012
TOTALY IGNORED
<p>Discovery had my winshield replaced and it turned out that the screen was incorrect and this affected the working of the wipers.</p> <p>I reported the issue to them and they were to send me a mail in regards to this, 4 weeks later I still have no mail.</p> <p>I proceeded to call them and report issue again, a week went by with no help.</p> <p>SO I called and demanded a supervisor and explained that I was concerned that they were ignoring me and that it seemed clear that our safety was of no concern to them and I needed resolution. There was suddenly a frantic session of emails between a few people and then it just disappeared again. I re mailed the "super in charge of getting it sorted out team" and there was only an I'm out the office from one member and once again ignored from the rest.</p> <p>DO I HAVE TO HELLO PETER TO GET HELP???</p> <p>Lets have a chat with Anton Ossip? How do you feel if this was happening to you???</p>
Thank you for the time afforded earlier.
As discussed I have escalate the concerns raised with our Service Provider that replaced the windscreen of your vehicle in 2015. I have supp**** them with the letter you got from the Vehicle Manufactures agents and will be in touch with you as soon as I received feedback on a way forward.
I wish to agree with you that the service experienced has not been to the standard we have set for our Planholders and sincerely apologise for that.
Regards,
Sekgobola
Discovery Insure
Thank you for the time afforded earlier.
As discussed I have escalate the concerns raised with our Service Provider that replaced the windscreen of your vehicle in 2015. I have supp**** them with the letter you got from the Vehicle Manufactures agents and will be in touch with you as soon as I received feedback on a way forward.
I wish to agree with you that the service experienced has not been to the standard we have set for our Planholders and sincerely apologise for that.
Regards,
Sekgobola
Discovery Insure
