JS
Justin S

1 reviews | Active since Aug 2012

18 Dec 2016, 09:35

TOTALY IGNORED

<p>Discovery had my winshield replaced and it turned out that the screen was incorrect and this affected the working of the wipers.</p> <p>I reported the issue to them and they were to send me a mail in regards to this, 4 weeks later I still have no mail.</p> <p>I proceeded to call them and report issue again, a week went by with no help.</p> <p>SO I called and demanded a supervisor and explained that I was concerned that they were ignoring me and that it seemed clear that our safety was of no concern to them and I needed resolution. There was suddenly a frantic session of emails between a few people and then it just disappeared again. I re mailed the "super in charge of getting it sorted out team" and there was only an I'm out the office from one member and once again ignored from the rest.</p> <p>DO I HAVE TO HELLO PETER TO GET HELP???</p> <p>Lets have a chat with Anton Ossip? How do you feel if this was happening to you???</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply19 Dec 2016, 10:30
Official

Thank you for the time afforded earlier.

As discussed I have escalate the concerns raised with our Service Provider that replaced the windscreen of your vehicle in 2015. I have supp**** them with the letter you got from the Vehicle Manufactures agents and will be in touch with you as soon as I received feedback on a way forward.

I wish to agree with you that the service experienced has not been to the standard we have set for our Planholders and sincerely apologise for that.

Regards,
Sekgobola
Discovery Insure