TD
Tereza D

1 reviews | Active since Aug 2012

02 Dec 2021, 08:51

TOTALLY ONLINE CLAIM - GREAT EXPERIENCE

I just wanted to thank Discovery Insure for their speedy resolution of my claim. We have been hit hard with the rainy season with additional disasters in our home. We had our Solar Technician (who services our geyser every two years) in to service our solar geyser two weeks ago and what he found was not good. Our geyser was leaking. Etienne our technician tried in van to see if he could weld the geyser to prevent the need for major costs - sadly when he started the whole geyser was corroded and could not be fixed. We went ahead on our own risk and replaced the geyser in the hope that Discovery would come through for us - AND THEY DID. My interactions were completely online and this morning I received a message to say the claim had been approved. I got regular SMS's to update me on progress. Thank you Discovery for your prompt service.

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Replies (1)
Discovery Insure
Discovery Insure's reply02 Dec 2021, 09:07
Official
Good day Tereza D 

We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.

Regards
Discovery Insure