totally fustrated

Good Day Thank you for your response unfortunately I am in a two day training which ends on Tuesday . Aa you read the complaint l wrote it under extreme stress and frustration. The correct dates are as follows l called to make a claim on the 30th of October my claim number is ********** . I took the vehicle for assessment the Tuesday of the 31st at 8 am. I called on Thursday which was the 2nd of November to find out the progress of the claim where l was informed by Sanelisiwe that she is waiting for previous insurance history, l called her again in the afternoon to find out how far she had got and she said she was still waiting however she advised if l could provide her with the previous policy number of the previous insurer it would speed up the process which l comp**** and she she would phone me at the end of the day to provide me with feedback.On the Friday l called in the morning spoke to another gentleman (don’t remember his name) whom l explained my situation and he checked on your system and he said that it’s stated that discovery was still waiting for PI claim history, l explained to him l do not understand how that is my responsibility to obtain that information and explained that information should have been obtained in May 2017 when l took the policy , l then explained to him thatnl felt l was being kept hostage due to discovery internal policies that where not followed initially from onset. In the end after a 20 min conversation l ended asking him once again what was required for me to obtain from the PI* on behalf of Discovery Insure, he advised that it was just the claim history , which l obtained from dial direct within two minutes and forwarded it to Roland and Sanelisiwe at around 5pm l then received confirmation that Discovery had approved the claim. But then l received a new email welcoming me to discovery insure from Kalibogile with a new policy and a new premium of R2000 from the R1700 which l have been paying all along . Up to now l don’t understand whether it was punishment that l called to make a claim or some other reasons. Look forward to your reply....