Totally acceptable Service

I submitted a claim to Discovery Insure last week for appliances that packed up due to Loadshedding. They sent out a company called Appliance King to assess the items which they never did properly, they just loaded the one item and left again. When I received the report today after having called Discovery Insure numerous times of the past two days to get any form of feedback. The report sent to Discovery Insure from Appliance King stated that they assessed all the items and found not faults.

My question is how can they make that assessment if they never even looked or assessed the items. It was never even loaded to take in. So in other words the report submitted by Appliance King is **********.

When I took this up with the agents I spoke to their whole attitude changed, when I requested to speak to a manager of supervisor they kept dropping the call. I have spent over 3 hours on the phone alone today with no results