Total mess

<p>My problem was not with Ruth she did what she had to as an employee.</p> <p> </p> <p>I’m shocked by the service you guys give for a “reputable” company you claim to be its disappointing.</p> <p> </p> <p>On the 24th of May I noticed you guys tried to debit money from my account, I called in to find out why I was told cause no debit was done on the 25th of April like you should have.</p> <p>When I called in NO ONE could find my car insurance policy how!!?? As if that’s not bad enough I’m told that you didn’t debit the money not because it wasn’t there cause you just didn’t.</p> <p> </p> <p>I called back again a guy called Daryl says to me I should’ve checked if it went off, I chose a scheduled payment option so I don’t have to still remind you to debit!!!</p> <p>Yesterday I got an email saying that I’m in arrears after Daryl said he will go and talk to the finance department for an arrangement.</p> <p> </p> <p>Daryl didn’t get back to me and now I’m expected to pay for two months I can’t afford that I just don’t have that type of money. I pay R1415 per month cause that’s what I can afford.</p> <p>I don’t have R2830 this month and next month is not looking too good either.</p> <p> </p> <p>I believe my responsibility as a customer is to make sure there’s money in my account, the money was there WHY DIDN’T YOU DEBIT!!??</p> <p> </p>