TOTAL IGNORANCE TO MY COMPLAINTS!!!

after draining 2 of my car batteries I noticed that the DQ-track was faulty and was damaging may batteries. I called discovery on the 23rd of April 2015 reported the matter, a technician was sent to come and check the unit out on the 24th,he change the unit saying indeed it was faulty and could have drained my batteries. I immediately called discovery and spoke to ****i who said she will await the technician's report then take it from there. Nothing was done until I called on the 28th and spoke to Dylan who confirmed to me that indeed he has the technicians report and he confirmed that the report shows that the unit damaged my batteries. He advised me to send the send the copy of quotation or receipt of purchase for discovery to pay me. After doing that there was no response what so ever until I again called discovery and I was told the technician's superiors said they were not paying based on the report they got. I then asked to talk to a senior person and I was put through to Berlina whom I requested a copy of the report and she sent me a bogus and ridiculous report, I have since been writing to her requesting the report but she just ignores my emails since the 11th of May.