tortois speed...

on the 25 September 2017 I was involved in a car accident. a car was arranged by discovery for 30 day as the car needed to be evaluated. I have received nothing but poor communication from the insurer and the process has been dragging on for far too long. on the 10th of October they sent a assessment report stating that in 9-10 days the matter would be sorted out. the rental car was returned on the 25th October. as I've have been using public transport ever since than , but they are very quick to continue debiting my account and I continue paying for the tracker fitted in the car. I called them today being the 16th November to ask how far they are with the claim ....to my surprise they have extended to another working 21 days. they are very unprofessional and all they know is to debt accounts. I've been a loyal customer with discovery but they are treating me like a door mat. This is highly unacceptable as I've been paying them with no reservations. its either they pay me and take the car or fix the car I'm tired of their empty promises of taking me from pillar to post like I don't know what or who I am. its about time you take ownership.