TOP CLASS CALL CENTRE AGENT

In this day and age of sub-standard service, especially from many call centre agents who have never been properly trained, Given Reichenberger is clearly an exception to the rule. Professional, eloquent, service orientated and intelligent, he stands out head and shoulders above any agent I have had to deal with in the Discovery Group. If I could get someone like him on the end of the line whenever I need to talk to an agent (which I avoid like the plague as they are generally so dof), then it would be a pleasure to contact the call centre.