1 reviews | Active since Sept 2016

20 Sept 2016, 10:34

Top Adviser - Non Motor Claims

<p>I was having issues with the consultants regarding a cliam on my washing machine until Kevin Du Plessis answered my call, he actually rendered excellent and effecient service by taking the iniative to personally getting involved giving me alternate contact numbers where he could be reached and processed my claim within an hour, picked up the phone and advised timelines of when I would receive my new washing machine.</p> <p>He should be recognised for his outstanding customer service </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply20 Sept 2016, 11:36
Official

Dear Eugene

Thanks for taking a moment to compliment Kevin.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards

Thabani