Too many issues to handle and pathetic service

I reported a car accident in December 2021. It is now September 2022, and nobody has bothered to even look at the damage. I reported a broken window earlier this week and, likewise, nobody cares. Called the broker several times, called the call centre several times, called the CEO (doesn't answer my calls), and sent several emails. Really pathetic service. In the latest conversation with the call centre, they told me they won't even discuss the matter because it's not 8 AM yet.