Too little too late

I would have written this review a long time ago, but HP was upgrading its website. I initiated a claim (***) which, due to the limit of R5000, was not accepted. After this I inquired several times for an explanation or justification for the R5000 limit on replacing vehicle locks. The car I claimed for is a 2006 Toyota Avensis and the replacement quote I received was R10400. I sent a complaint to Discovery and the only response I received was an apology for the tardiness of the claims agent's response. After that, all additional e-inquiries were ignored. I have since cancelled my insurance with Discovery, but I want you to know that, had my inquiries been earnestly handled and had I received the feedback I expected from a company such as yours, then I would most likely not have switched to another insurer.